PayPal extends refund period by 120 days for Indian merchants and consumers

PayPal, one of the world’s leading payments platforms today announced an extension of the time available for filing a refund claim from 60 days to 180 days to facilitate easy refunds for customers and merchants.  The extended refund period will be applicable for all PayPal users and will cover both goods and services.


With the extension, merchants will get more time to alleviate customer concerns and process refunds in a smooth and efficient manner. This will allow them to manage queries independently and in turn reduce the number of escalations thereby helping them to control their fund flow.


Anupam Pahuja, Managing Director, PayPal India said, “Ensuring smoother transactions in a safe and secure manner is key for PayPal. The extended refund period is another step towards improving the user experience and enabling them to manage refunds effectively thereby increasing customer delight. An extended refund window is a manifestation of our vision of being a customer centric organization and an enabler of smoother digital payments.”


The move is in line with PayPal’s recent announcements that have been focused on making the entire user experience more collaborative, convenient and secure for merchants and consumers.

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