FreeCharge Introduces ‘Chat and Pay’ for consumers and merchants

FreeCharge, India’s leading digital payments platform is all set to revolutionize the digital payments industry with the launch of ‘Chat and Pay’. A First-of-its-kind technology innovation in the digital payments ecosystem, Chat and Pay is an engaging and secure way of enabling social payments also known as Person-to-person (P2P) payments. This interface also serves to connect merchants and consumers to chat, shop and pay – Person-to-Merchant (P2M) payments.


FreeCharge customers can seamlessly chat and pay in a secure way to friends, family and merchants in less than 5 seconds. It also enables direct buyer – seller Chat interface for merchants, small or large to accept digital payments in less than 1 minute after registering on the FreeCharge App. Going forward, merchants will also be able to upgrade their payment limits of INR 10, 0000 with necessary KYC verification.

The ‘Chat and Pay’ service will make digital payments most frictionless and expand FreeCharge’s digital payment ecosystem to include new users like neighbourhood small shopkeepers, Taxi services and merchants from unorganised sector without any investment.

Announcing the new service, Govind Rajan, Chief Operating Officer, FreeCharge saidOur ambition at Freecharge is to create a Payment OS for a Digital India. Today, we have taken a bold step in achieving this goal. Payments are often social; they are in fact a very human interaction. Chat N Pay brings this human emotion to payments, making them deeply engaging. We are confident Chat N Pay will accelerate the adoption of digital payments”.

Talking about the potential of digital payments in India, Govind further added, “As we endeavour to build the Payment OS for digital India, we seek to solve the challenge of merchant acceptance. We have introduced Chat and Pay and it is not just a way to pay but an engaging way for commerce. It will make digital payments ubiquitous in the offline space. Now merchants can start accepting digital payments by just downloading our app. Importantly at Zero investment. The Merchant payments through ‘Chat and Pay’ service will give a boost to India’s journey to a cashless economy.”

FreeCharge is the first digital payments platform to empower customers to discover nearby stores, place orders, exchange views and product images with merchants and pay on chat once the order is delivered. Merchants can now accept payments by registering their bank account number, geolocation and chose a custom identifier, a #paytag to allow customers to identify their service area through their FreeCharge App. This will further simplify and streamline the payments ecosystem, including the on boarding of merchants from both organized and unorganized sectors making FreeCharge the most widely used payments platform in the offline space.

At launch, the ‘Chat and Pay’ service will be available on Android and will be available on iOS and Windows over the next few weeks.

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